Join The Healing Circle

Effective June 26, 2026

This Practitioner Privacy Policy applies specifically to practitioners who register, create a profile, or otherwise participate in The Healing Circle, MotherMind's practitioner directory and community feature. It supplements and should be read alongside MotherMind's general Privacy Policy, which applies to all users of the MotherMind app and website. Where this policy and the general Privacy Policy address the same topic, this practitioner-specific policy governs for matters relating to your practitioner account, your public profile, and your participation in the MotherMind community.

1. Information We Collect From Practitioners

1.1 Account and Identity Information

When you register as a practitioner, we collect your full name, email address, password, and a display name of your choosing. This information is used to create and secure your practitioner account and to identify you within the MotherMind platform.

1.2 Professional Profile Information

To build your public practitioner profile, we collect:

• Your professional title and credentials
• A profile photograph
• A written biography (up to 200 words)
• An optional Signature Advice section (up to approximately 500 words)
• Your areas of specialization and the services you offer
• Your years of experience working with perinatal clients
• Languages in which you provide services
• Your general location (city, region, and country)
• Your website, contact email, and social media handle, where provided
• Whether you offer online sessions, in-person sessions, or both, and your general service area for in-person care
• Your current availability for new clients

1.3 Subscription and Payment Information

We collect and process information necessary to administer your paid subscription to The Healing Circle, including billing details processed through our payment provider (Stripe). MotherMind does not directly store your full payment card details; these are held securely by our payment processor in accordance with their own privacy and security practices.

1.4 Usage and Engagement Information

We collect information about how you use the platform, including profile views, comments and insights you post on articles, replies to community discussions, and engagement with other features of The Healing Circle. This information helps us operate, maintain, and improve the platform, and to enforce our Community Standards.

2. How We Use Practitioner Information

We use the information described above to:

• Create, display, and maintain your public practitioner profile
• Make your profile searchable and discoverable by mothers using the MotherMind app, based on the service type, name, and location information you provide
• Display your name, photograph, professional title, and a link to your profile alongside any comments or insights you post on articles, so that your contributions are clearly identified as coming from a registered practitioner
• Process and manage your subscription and billing
• Communicate with you regarding your account, your subscription, platform updates, and matters relating to the Community Standards
• Monitor and enforce compliance with our Community Standards and Practitioner Terms of Service
• Improve and develop MotherMind's features and services

3. What Is Publicly Visible

Practitioners should understand that certain information is, by the nature of the directory and community features, made publicly visible to MotherMind users and, in some cases, to the wider public depending on platform settings. This includes:

• Your public profile (display name, photo, professional title, bio, Signature Advice if provided, services, location, languages, availability status, and any contact links you choose to provide)
• Any comments or insights you post under "Practitioner Insights" on articles, which display your name, photograph, and a link to your profile
• Any public replies you make to a mother's comment on an article

You retain control over much of this information and may update your profile, including your areas of specialization, services offered, availability, and biography, at any time through your MotherMind app. We encourage you to keep this information current.

4. Your Comments and Insights

When you choose to comment on an article through the "Practitioner Insights" feature, your comment is associated with your name, profile photograph, and a link to your full practitioner profile. This is intended to give appropriate, transparent professional credit to your contributions and to allow mothers reading your insight to learn more about you and the services you offer, should they wish to.

By posting a comment or insight, you consent to this information being displayed publicly in connection with that comment, for as long as the comment remains visible on the platform. You may request removal of your own comments at any time by contacting support@mothermind.ca, or, where available, by deleting the comment directly within the app.

5. No Unsolicited Use of Member Information

MotherMind does not provide practitioners with access to the personal contact information, browsing activity, or private data of mothers using the app. Practitioners may not use any information obtained through the platform to contact, solicit, or market services to mothers who have not first initiated contact, consistent with the Practitioner Terms of Service. Any attempt to do so is a violation of this Policy and the Practitioner Terms of Service and may result in removal from The Healing Circle.

6. Data Retention

We retain practitioner account and profile information for as long as your practitioner account remains active. If you cancel your subscription or request deletion of your account, your public profile will be removed from The Healing Circle directory. Some information may be retained for a limited period thereafter as required for legal, accounting, or legitimate business purposes, such as resolving disputes or enforcing our agreements.

7. Your Rights and Choices

You may, at any time:

• Review and update your profile information through your MotherMind app
• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your practitioner account and associated public profile
• Withdraw consent for specific uses of your information, where applicable, though this may affect your ability to participate in certain features of The Healing Circle

To exercise any of these rights, please contact support@mothermind.ca.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect practitioner information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Practitioner Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify practitioners of material changes by email or through the MotherMind app. Continued participation in The Healing Circle after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Practitioner Privacy Policy or how your information is used, please contact us at support@mothermind.ca.

Effective June 26, 2026

These Practitioner Terms of Service ("Terms") govern your registration and participation as a practitioner in The Healing Circle, the practitioner directory and community feature of the MotherMind app and website (mothermind.ca). By registering as a practitioner, creating a profile, subscribing to The Healing Circle, or otherwise participating as a practitioner on the MotherMind platform, you agree to be bound by these Terms in addition to MotherMind's general Terms of Service, which apply to all users.

1. Eligibility and Professional Standing

By registering as a practitioner, you represent and warrant that:

• You are legally permitted to offer the services you list on your profile in the jurisdiction(s) in which you practice
• You hold any and all licenses, certifications, training, or qualifications that are required, recommended, or customarily expected for the services you offer, and that you provide only those services for which you are appropriately trained and, where applicable, licensed
• All information provided in your profile, including your credentials, qualifications, experience, and services offered, is accurate, current, and not misleading
• You will promptly update your profile if any of the above information changes, including if a license or certification lapses, is suspended, or is revoked

MotherMind relies on the accuracy of the representations you make at registration and on an ongoing basis. MotherMind does not independently verify practitioner credentials, licenses, or qualifications, and does not guarantee or warrant the quality, safety, or appropriateness of any services offered by any practitioner. Mothers using the platform are encouraged to conduct their own due diligence before engaging any practitioner's services, and this is reflected in the disclaimer shown on every practitioner's public profile.

2. Your Profile and Areas of Specialization

You are responsible for maintaining the accuracy of your profile, including your listed services, areas of specialization, professional title, biography, Signature Advice content, location, languages, and availability status. You may update this information at any time through your MotherMind app, and you agree to do so promptly when your circumstances change, including changes to your availability for new clients or the services you are currently able to offer.

You agree not to misrepresent your qualifications, the nature of your services, or your availability at any time.

3. Community Standards and Conduct

As a condition of participating in The Healing Circle, you agree to comply with MotherMind's Community Standards, which include the following obligations:

• You will comment on articles and engage in the MotherMind community only with the intention of supporting and validating mothers, not for the primary purpose of promoting your own services
• You will not contradict, dismiss, or minimize a mother's lived experience in any comment, reply, or community interaction
• You will not post negative, dismissive, or judgmental comments regarding any emotional content shared by mothers
• You will maintain a professional, warm, and respectful tone in all interactions on the MotherMind platform
• You will represent your qualifications and services honestly and accurately at all times

MotherMind takes these standards seriously because the platform serves a vulnerable population of new and expectant mothers, and the trust of our community depends on practitioners upholding them.

4. No Unsolicited Solicitation

You agree that you will not use any information or access obtained through the MotherMind platform to contact, message, solicit, advertise to, or otherwise market your services to any mother who has not first initiated contact with you. This includes, without limitation, sending unsolicited direct messages, attempting to obtain a mother's contact information through indirect means, or using the platform's comment or community features as a vehicle for self-promotion rather than genuine, supportive engagement.

Where direct messaging is available within the MotherMind app, practitioners may only respond privately to a mother who has messaged them first. Practitioners may, however, respond publicly to a mother's comment on an article at any time, provided such responses comply with the Community Standards described above.

Violation of this section is treated as a serious breach of these Terms and may result in immediate suspension or termination of your practitioner account, in addition to the reporting and warning process described in Section 5 below.

5. Reporting, Warnings, and Removal

Other users of the MotherMind platform may report any comment, insight, or interaction that they believe violates these Terms or the Community Standards. MotherMind reserves the right to review, hide, or remove any practitioner comment or content at its discretion.

Where a practitioner comment receives a sufficient number of community reports, or where MotherMind otherwise determines that these Terms or the Community Standards have been violated, the following process applies:

• A first violation will result in a formal written warning sent to the practitioner's registered email address
• A second violation will result in permanent removal from The Healing Circle, immediate unpublishing of the practitioner's profile, and cancellation of the practitioner's subscription
• MotherMind reserves the right to skip the warning process and immediately suspend or terminate a practitioner account in cases of serious misconduct, including but not limited to unsolicited solicitation, harassment, misrepresentation of credentials, or any conduct that endangers the safety or wellbeing of a MotherMind user

No refund will be issued for any remaining subscription period following removal from The Healing Circle under this section, regardless of the reason for removal.

6. You May Also Report and Block

Practitioners are entitled to the same protections as any other MotherMind user. If you experience harassment, abusive conduct, or any behaviour from a user that violates MotherMind's general Terms of Service, you may report that user and, where the feature is available, block further contact from that user. MotherMind will review such reports in accordance with our standard moderation process.

7. Subscription, Fees, and Billing

Participation in The Healing Circle requires an active paid subscription, billed monthly through our payment processor (Stripe). Current standard pricing is $9.95 USD per month. MotherMind may, at its discretion, offer a discounted introductory or "Founding Practitioner" rate to a limited number of early-registering practitioners; where offered, the specific terms of any such rate (including its duration and conditions for retention) will be disclosed at the time of registration.

• Subscriptions renew automatically each month unless cancelled by the practitioner prior to the renewal date
• Practitioners may cancel their subscription at any time through their MotherMind app; cancellation will take effect at the end of the current billing period, and no partial-month refunds are issued
• If a practitioner cancels and later resubscribes, any previously held discounted or Founding Practitioner rate is not retained, and the then-current standard rate will apply
• MotherMind reserves the right to change subscription pricing prospectively, with reasonable notice provided to practitioners in advance of the change taking effect

8. Independent Contractor Relationship

Practitioners are independent professionals and are not employees, agents, contractors, partners, or representatives of MotherMind. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between MotherMind and any practitioner. MotherMind does not direct, supervise, or control the manner in which practitioners provide their services to clients, and is not a party to any agreement, financial arrangement, or relationship between a practitioner and a mother who engages their services.

9. Disclaimers and Limitation of Liability

MotherMind provides The Healing Circle as a directory and discovery tool only. MotherMind does not endorse, recommend, vet, or guarantee any particular practitioner, and does not warrant the quality, suitability, safety, legality, or outcome of any services provided by any practitioner listed on the platform. The disclaimer displayed on every public practitioner profile reflects this position and is a material term of these Terms.

To the fullest extent permitted by law, MotherMind disclaims all liability arising from or relating to services provided by practitioners to mothers, including any dispute, claim, injury, or damage arising from such services. Practitioners agree to indemnify and hold MotherMind harmless from any claims arising from the services they provide.

10. Modification and Termination

MotherMind reserves the right to modify these Terms at any time. Material changes will be communicated to practitioners by email or through the MotherMind app, and continued participation in The Healing Circle following such changes constitutes acceptance of the revised Terms. MotherMind also reserves the right to suspend or discontinue The Healing Circle, in whole or in part, at its discretion, with reasonable notice to practitioners where practicable.

11. Contact Us

If you have questions about these Practitioner Terms of Service, please contact us at support@mothermind.ca.